The Curse Of The Bad Customer

The Curse Of The Bad Customer

Do Bad Customers Run Your Business? If you've never had one, you're lucky. If you have experienced really bad customers, it's an experience that sticks with you for years, if not forever. I'm not being melodramatic. I vividly remember my first really awful customer. I...

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How To Get More Control Over Your Sales

How To Get More Control Over Your Sales

I was chatting to a lady the other day and she said ‘Claire, this business is bad for my nerves and my blood pressure. One day it’s fine, I have money in the business and then within days it’s all gone on staff costs, supplies and other bills. Then we have a quiet period with no money coming in and no idea when it will start again.

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How to Write A Blog

How to Write A Blog

I know you read blogs because you're reading this one, but how comfortable are you with writing one, and why on earth would you want to? Let's start with the WHY because it's a biggie. Blogs are all kinds of awesome. Your website loves them, the search engines love...

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How To Write A Brilliant Bio

How To Write A Brilliant Bio

Being able to create a brilliant bio is a very useful skill. There are times in your business when you need one and times you might not expect, when one comes in really handy. Most people think that a bio is just the 40 word blurb you stick on your social media...

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The £14 Shower Cap And You!

The £14 Shower Cap And You!

I know exactly how much this cost because I found it on the internet and put it on my Christmas list last year. As soon as I saw it, I knew I had to have it and Helen, my little sister said she would happily buy it as her gift to me. It was my FAVOURITE Christmas...

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Would You Pay To Shovel Poop? I Did…

Would You Pay To Shovel Poop? I Did…

I did, today. And last Wednesday. It's not me doing the poop shovelling, I hasten to add but Chloe, my 9 year old daughter. She is horse-mad and has been having weekly riding lessons for a few months now, so when 'Easter Pony Experience Days' were mentioned, she was...

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The Money Is In The Follow Up

The Money Is In The Follow Up

How many times do you start researching something you were thinking of buying, just to get distracted? Or realise you need to talk to someone else before you buy? Or you're just doing initial research? How many times do you put things in your online basket and aren't...

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Avoid These 7 Cashflow Killers

Avoid These 7 Cashflow Killers

Running out of cash is one of the most frightening (and sadly most common) things to happen to small businesses. It's easily done if you're not keeping an eye on things and can sometimes be hard to spot before it's too late. So what can you do to make sure it doesn't...

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